They are often the cheapest UK broadband provider, undercutting rivals like Plusnet and Vodafone with the cheapest fibre broadband around. Speed tests show TalkTalk perform well in the real world, although their customer service still has a question mark over it following a rough few years. TalkTalk don't have as many extra features as they used to, however, with their TV service being permanently downgraded to Freeview with few benefits.
These improvements have been a very long time coming, I've stuck with TT for 8 years! So come on TT, introduce the fibre to the home service over OpenReach network. The TV runs slowly, phones and tablets magically disconnect. If you want a poor quality internet provider go with TalkTalk.
Rude and pushy customer services, and more worryingly, unsecure and unreliable online payment and data capture processes. We order our comparison tables by price or feature and never by referral revenue. No complaints at all.
I run a business and rely on my Broadband Connection, the time I've wasted in the last few days is probably well over two hours. I had a problem once, requested to speak to someone who speaks a language I can understand, was transferred to someone I could speak to and the problem was sorted.
Smudger over 2 years ago If the Customer service was improved, this supplier would be excellent. TalkTalk are one of the UK's leading broadband providersoffering some of the cheapest fibre deals on the market. If all you want is a fibre connection, cheap telephone calls and maybe a TV box the only advantage is it will record programmes for youTalk Talk is possibly one of the best.
Interest earning s Cashback s Basic s More BIGCLIFF over 2 years ago TalkTalk is one of these companies that is doing just the opposite, we now have Text Support, Like we have time to spend trying to explain faults that are likely Line problems to a person that you just know is dealing with 8 other customers at the same time, and to add insult to injury they don't even read completely that which you have just written.
Customer service 7.
There isn't really anything special going on here - TalkTalk's home phone is missing some of the options and features you can get with providers like BT, but luckily that also means it's missing the higher price tag. Tools Speed Test check your broadband speed instantly using the most accurate UK based speed test Broadband Quality Monitoring continuous monitoring of your broadband quality Download Test Files test files of varying sizes to help users diagnose problems with their broadband connection.
No contest really.
I'm leaving, just waiting to be connected to Virgin! Your options on TalkTalk are as follows:. The TalkTalk engineer arrived and said he could do nothing to fix the problem. Touch wood had become more reliable over last year. Over the past 4 months, have been getting a break in service of about 10 seconds, may 6times during the day and evening, this is not good when playing on line, thinking of changing to another ISP at end of contract.
Visit now. I am with TalkTalk right now and it doesn't work - it goes down every 5 minutes and the connection is slow. Probably a problem at the local BT Exchange.
I was out through to the retentions team. Customer service is useless they follow a script with poor English all the time trying to get you to upgrade. Switch-over went surprisingly easily. The biggest issue by far is the woeful state of Openreach's local D-side not much TT can do about that and poor field engineering. Money How to fund university: student loans, grants and more. I've never had a problem since and that was 2 years ago.
Between us both there was over text messages, all to do with one slowing fibre line.
We won't share your postcode with anyone. How can we get this resolved. What really got to me was he carried out a line test and said there was no problem so was this person just incompetent which there clearly was as the line was actually broken, TaltTalk time did not do a good job.
ing them is one colossal mistake. Had no reason to contact Customer Service, but in the past it was frustrating and long winded. It may be worth discussing this with other members of your household as some activity e. Then there are the lower operating costs to consider. Talk talk speed will be very difficult for another company to coax me away from talktalk for broadband and telephone.
Speeds are truly shocking, but can't blame TalkTalk for the materials and their lamentable condition used on this section of Openreach's D-side 50pr concentric Al. TonyPrior over 3 years ago i have been a customer of TalkTalk for many years and have always had the max. I have fibre with the speed boost. My broadband provider is Utility Warehouse. Since Talktalk arranged for an Openreach engineer to call and sort out main socket and resiting router phenominal increase in speed.
Some 10 days later BT Open Reach called and said there was a break in the cable, for the dial tone need two wires whereas broadband will work if just one cable is still connected to the cable. She said I couldn't change the address I had given with the order not understanding there were field options to give 2 addresses on the order form. I always use online chat and it's excellent - I can also save a copy of the chat dialogue in case of any "misunderstandings" on what was agreed.
Our broadband speed test measures your throughput speed and your will be displayed in Megabits per second Mbps. But you can add Unlimited UK Calls - giving as many calls as you like to UK mobiles and landlines - or choose from one of three international call packages. I feel I am eminently qualified to say that they are, without any doubt, the worst ISP on the planet. TalkTalk are pretty good and great value for talk talk speed as long as a you don't have any problems with your broadband and b you renegotiate your deal every time it's up for renewal.
Very helpful online chat base, fully supportive when anything goes wrong which is not often and is mostly to do with B. Again, these are external subscriptions, but they are fully integrated into the TalkTalk TV box and TalkTalk have negotiated discounts on the major passes offered by Now TV:. Great deals, horrendous customer service. It's not the best router around. I don't know why people do not rate them as TalkTalk to TalkTalk is free. Start a broadband monitor now More broadband test tools He clearly did not understand a single word I said, so one hour later after going around in endless circles I told him to refer the call to BT Open Reach as it was an outside fault.
Nearly two months ago, an Openreach Engineer working on the Pole over the road to us, managed to disconnect our line! But sadly through Openreach our service is rubbish. We're still the cheapest for broadband.
I've had my share of minor problems but chat line staff and technical support is first class and no problem is too big for them and Open Reach to solve. Sometimes the promises of follow-up and call backs are not delivered. New customers only. That said, the Super Router works just fine - it's easy to use, reliable, and will connect all your devices to the web without a hitch.
UW provides a very reliable and award winning service, not only for it's broadbands but also for Customer Service, which is unusual in the world of ISPs!
Iv'e been with Talk Talk for years now and have never had a problem with them although them seem to get bad reviews and the service I have had is excellent and would not consider moving to anyone else. Talktalk Broadband is going downhill in my opinion. Wish we had never started. Throughput speed.
I have had no reason to phone tech support or customer service as everything is running smoothly and unless it is a talktalk equipment fault I can fix any networking issue that may arise. It's one of the trickier decisions you'll have to make when choosing your broadband deal - do you save money with standard L or splash the extra on a superfast fibre broadband package?
There are also some downsides to ing up for a TalkTalk broadband deal, depending on your individual needs and circumstances. The speed you'll actually get on your line can vary a lot, however, depending on where you live.
I have got some pretty good deals through persuasion and a little arm twisting!! Backhaul contention doesn't feature unduly when you've only got a few meg throughput, even on a VDSL2 connection. Open reach's fault probably! For instance, Vodafone's cheap broadband deals are all on month contracts while Now TV are fairly rare in offering free anytime calls with their broadband. It took TalkTalk six days to get Openreach to restore our line.
My only issue would be that I have now had the possibility of fibre to the premise FTTP for almost two years.
Talktalk comunity forum is available for problem talk and solving. I may leave in the future and ditch the tv options, since U can get all I need from terrestial TV and online streaming. Totally agree with everyone here. I have been with TalkTalk since they took over Tiscali, generally service reliable and speeds ok. Not to be confused with TalkTalk, which is how it shows up on this service. Prefer to order by phone? I have been a customer for over 18 years and in all that time I have always received top class service and reliability no matter what my problem was.
Cannot contact anymore-have no staff due to covid
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